Upon receipt of your scope, the initial image is photographed using the USAF resolution target, which is the standard in optics. Angle of view, field of view, and resolution are checked and recorded on the quality control report. Your scope is then examined for any visible damage. We examine the eyepiece, distal end, insertion tube, and light fibers. Any visible damage (i.e. Scratches or dents on tubing or nicks in eyecup) is examined for things such as cracks and/or a broken window. Distal end is examined for broken or damaged objective or objective window. Insertion tube is examined for dents, etc. Optics lens train is examined microscopically. We clean all optics and replace all damaged optics and correct any misalignment of optic system. All repairs that are needed to bring the scope back to functional condition are performed. Minor scratches, nicks, or dents are not normally corrected unless especially requested by you.

SOS-Medical warrants that all endoscope repairs will return the endoscope to functionally and optically like new condition and will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of repair. However, Sos Medical is not responsible for misuse or improper care and maintenance. In the discharge of this warranty, the sole obligation of Sos Medical and the sole remedy of the customer shall be limited, to the repair of the endoscope with the shipping charges being paid by the customer. In no event shall Sos Medical be liable for any loss, inconvenience or damage, whether direct or incidental, consequential or otherwise resulting from breach of this warranty shall be limited to the repair as set forth herein. This warranty shall be in lieu of all other warranties and Sos Medical specifically denies liability for any warranty of merchantability or fitness or otherwise, expressed or implied.

Final image is photographed through repaired scope using the usaf resolution target. once again, angle of view, field of view, and resolution are checked and recorded on the quality control report. again a visible inspection is done of eyepiece, distal end, insertion tube, and light fibers. scope goes through a hot/cold process to insure scope is sealed properly. only after both the qc technician and the supervisor examine the scope, is it packaged and shipped. all data about optics and fiber optics is classified whether or not it is within the theoretical limit. it is this repair procedure and reporting that allows our overall warranty percentage to be maintained at the lowest possible level. our main goal is customer satisfaction and if you have any questions concerning our procedures, please contact us.

We do not accept any returns at this time for purchased equipment and it is all sold 'as is'.